Special Transportation Services (STS)
Travel Training helps seniors and those with disabilities ride the bus.
The Omnitrans Travel Training program provides one-on-one or group assistance to seniors (age 62+) and individuals with disabilities and helps them ride the Omnitrans bus system for the first time. The program is free to participate in and is available to qualifying individuals who reside in the Omnitrans service area. The Travel Training program gives participants the information and skills to ride the bus with confidence and take advantage of its benefits.
Travel Training provides customized assistance based on the unique needs of each participant, allowing them to learn the skills needed to travel safely and comfortably on public transportation.
During training, you will learn how to:
- Recognize routes, bus stops and landmarks
- Use a bus book and plan your trip
- Get to and from bus stops safely
- Communicate with bus drivers
- Pay fares and buy passes
- Board, ride and exit the bus safely
- Transfer to other buses
- Travel throughout the community to all the places you want to go
Travel Trainers can show you how to travel to doctor appointments, shopping malls, senior centers, school, work, or to visit family and friends. Your trainer will develop a training plan based on the destinations that you would like to travel to.
The Volunteer Driver Program helps pay for your driving needs.
The Volunteer Driver program, also known as the Transportation Reimbursement Escort Program (TREP), provides mileage reimbursement for individuals with disabilities or seniors that are unable to use public transportation and rely on others to drive them for transportation. Participants choose their own driver, usually a family member, friend, neighbor, or caretaker. The reimbursement offsets the cost associated with providing transportation and can be used for trips to medical appointments, personal errands, visiting family and friends, or getting to work.
Learn about eligibility & qualifications
Qualifying individuals are living with disabilities and cannot use public transportation for some or all trips, and require the assistance of another individual for their transportation needs.
- If qualified, you must identify someone who is willing to be your driver.
- You keep track of the furthest destination that you travel to from your home each day.
- At the end of the month, your records for the furthest destination on day of travel are submitted via paper form or online.
- Reimbursement funds are deposited into the rider’s bank account, and they reimburse their driver. All reimbursement funds are made via direct deposit only.
Sign up for the Volunteer Driver Program
Download the application or contact us to sign up.
East Valley residents (Colton, Fontana, Grand Terrace, Highland, Loma Linda, Redlands, Rialto, San Bernardino, and Yucaipa) can contact OmniTrans Special Transportation Services at (909) 379-7341 or firstname.lastname@example.org
West Valley residents (Chino, Chino Hills, Montclair, Ontario, Rancho Cucamonga, and Upland) are served by Community Senior Services, which can be reached at (909) 621-9900 for more information about their Volunteer Driver Program.
Taxi RIDE Program offers money for rides.
Omnitrans RIDE program offers a monthly match to eligible seniors (age 62+) and individuals with disabilities for a traditional taxi service to medical appointments, work, grocery shopping, and other trips that may be difficult to make on public transportation.
Taxi RIDE Program
Once approved for the program, Omnitrans will match the amount you contribute to purchase service credit to use for local taxi service, up to a maximum monthly limit.
Once approved for the program, residents in the cities of Fontana, Grand Terrace, Rancho Cucamonga, and Redlands can ride Uber and receive up to a $15 subsidy per trip courtesy of Omnitrans, up to a maximum monthly limit.
Find out about eligibility
Seniors (age 62+) and individuals with disabilities who reside in the Omnitrans service area are eligible to participate in the program. Participants are only allowed to enroll in one of the two options offered through the RIDE Program.
Call For Projects – Measure I Specialized Transportation Programs
At its February board meeting, the Omnitrans Board of Directors announced a Call for Projects. This Call for Projects will cover Fiscal Years 2023 and 2024 with approximately $2,750,000 available each year for new projects that will improve mobility and/or coordination of transportation services and address the unmet/underserved transportation needs of seniors and/or persons with disabilities in the San Bernardino Valley. Applicants may request two years of funding per project with a maximum grant request of $250,000 per year. Applicants may include local government authorities, human and social services agencies, tribal governments, and private non-profit and charitable organizations. The Measure I funds for this Call are funded directly allocated to Omnitrans as CTSA for San Bernardino Valley.
Learn more about the 2022 Omnitrans Call For Projects – Measure I Specialized Transportation Programs:
Timeline For 2022 Measure I Call For Projects
Application Instructions For Measure I Call For Projects
Application For Measure I Call For Projects